FAQ:

Can you help my pain?

We like to be totally honest about this. The short answer is it depends. We can normally ease most musculoskeletal aches and pains, which can actually feel quite painful at times, however the primary underlying cause isn’t always obvious.

The diagnosis we use is called clinical testing. We do not have immediate access to X-rays or scans, however we do not treat an X-ray or a scan, we treat you. We are trained to talk to you, find out your medical history, assess the potential causes, as well as utilise hands on testing to form a clinical working diagnosis. This will include the likelihood of whether we can help you. If we do not think it is within our remit, we will refer you to someone more suitable. If we think we can help we would expect positive changes in your symptoms within the first few treatments otherwise we will look at other options including referring back to your GP or another suitable health professional.

We are aware we can't help everyone and sometimes symptoms are more complicated than they first seem. However, we are highly trained to be aware of potential issues that can arise and will advise you accordingly. Feel free to call for more specific advice.

Which therapist should I see?

All our therapists are highly trained and experienced. Both the Osteopaths and Physiotherapist are experts in how the musculoskeletal system (your body) works. They are sometimes referred to as the ‘mechanics of the body’.

Here is a link explaining the difference between osteopaths and physiotherapists; https://www.stortfordosteophysio.co.uk/osteopath-or-physio.html.

Sports Massage Therapist are focused on the muscular system, and less focused on joints and mechanics.

Please note; Vicki and Celia are qualified in cranial osteopathy, and treat all ages including babies. Ola is qualified to treat children age 3 upwards. Andy prefers to treat age 11 upwards. Vicki, Andy, Celia are all qualified in Modern Acupuncture

How do I pay?

Payment is required at the time of treatment by debit/credit cards, cash, cheque or BACS. We can bill most insurance companies on your behalf, except BUPA, however you must get authorisation from the insurance company and then forward all your details to us prior to attending treatment. Please note you are still responsible for payment of your treatments even if we claim the monies on your behalf. We would appreciate prompt payment of any excess.

How early after the start of symptoms should I start treatment?

This is a personal preference. Obviously, Osteopathy and Physiotherapy are manual treatments so there can be some practical issues, such as travelling to your appointment, as well as how much you and your body is prepared to accept. Some people would rather wait for the intense pain to ease before commencing treatment, whereas others would rather be seen immediately. As a baseline if a pain is not easing, or even getting worse, and you cannot help it yourself after a week or so, then it is advisable to seek professional help. If you are still confused what to do feel free to contact us but note we cannot remove your pain over the phone or by email.

What will treatment involve?

This depends on your problem, age and fitness, but it can usually involves hands on therapies such as massage, articulation, manipulation, muscle energy techniques, functional techniques, cranial osteopathy, and many other manual techniques. We can also utilise ultrasound therapy, modern acupuncture, taping, therapeutic exercise and self-management advice. However, every treatment is tailor made so this will vary according to your level of symptoms, preference and therapist’s advice, and what is agreeable for you, the patient.

Will treatment hurt?

Being professionals our primary aim is not to hurt you. Your therapist will continually check with you how you are feeling and adjust their techniques accordingly. Our main goal is to help and ease your discomfort. Some treatment can cause some discomfort but it should never cause pain. However, we do rely on your feedback to ensure this is the case. Some people can get sore after treatment, but not all. This is called a treatment reaction and should only last a few days at most. If this happens and you are concerned please do not hesitate to contact us.

What should I wear?

We often do need to see and feel the area of discomfort, and often the surrounding areas. You may be asked to undress down to your underwear, however your comfort and modesty is always considered. Sometimes wearing loose fitting and comfortable clothing is sufficient.

How many treatment sessions will I need?

The first consultation involves an initial assessment plus treatment, if this is deemed appropriate. We will be able to fully assess your symptoms and discuss this with you. We should have an indication of how many sessions you are likely to need, however treatment is a process and this can depend on several factors including the history of the condition, your personal circumstances, how well your body responds, your general vitality and potential unforeseen events that can arise during the treatment process.

Should I stop taking medication before treatment?

We would recommend you continue taking the medication you require and have been prescribed. We will allow for this and we will alter our level of treatment at that time.

What are the opening times?

Our appointment times are;

Monday to Friday: 9.00am to 7.30pm,

Tuesdays: 2:30pm to 7:00pm,

Saturdays: 9.00am to 1.00pm

At any other time please feel free to leave us a voice message on 01279 755994 or email your enquiry to [email protected] at any other time. Alternatively, you can book online at any time via https://www.stortfordosteophysio.co.uk/online-booking-terms-conditions.html

Do you accept insurance company claims?

We work with most of the leading insurance companies except BUPA. If you are making an insurance claim, please check with your insurance company that you are covered and follow their procedures. We will then need all the relevant information from you to be able to claim for your treatment on your behalf. Please note you are still responsible for these fees until the insurance company refunds us. Please also note what your insurance excess might be and pay this as soon as possible.

Do I need to see a doctor first?

This isn’t necessary as patients may self-refer for osteopathy or physiotherapy. However, GP and consultant referrals are also welcome. Some insurance policies require that you are referred by a doctor, please check with your insurance provider.