Tel: 01279 755994
127 Dunmow Road, Bishop's Stortford, Herts, CM23 5HQ
Telephone: 01279 755994
Email: [email protected]
Tel: 01279 755994
Monday to Friday: 8.30am to 7.30pm
Tuesdays: 2:30pm to 7:00pm
Saturdays: 9.00am to 1.00pm
Appointments are made subject to a minimum of 24 hours notice of change or cancellation. If 24 hours notice is not received then the full treatment fee will be payable.
(Why we collect your personal data and what we do with it)
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General data Protection Regulations – ie the law):
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data fully encrypted and password protected, and the passwords are changed regularly.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that only the people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller “. Here are the details you need for that:
127 Dunmow Road, Bishops Stortford, Herts, CM23 5HQ
If you are not satisfied with our response, then you have the right to raise the matter with the information Commissioner’s Office.